Important Memo Regarding Bell Centrex Calls to VoIP Dialling on St. George Campus

PLEASE DISTRIBUTE THIS MESSAGE WIDELY: 

The University has recently selected BroadConnect (BCT), a hosted VoIP solution, to replace the legacy Bell Centrex telephone service currently in use on campus.

Note regarding 5-Digit (Extension only) Dialling on St. George Campus:

One of the end user experiences that will be immediately affected is 5 digit dialling (direct extension dialling).  Currently, users are able to dial 946- and 978- numbers using the last 5 digits of the phone number.

Once a phone line is moved from Bell Centrex to BCT (VoIp), that number will no longer be reachable from a Bell Centrex line using 5 digits.  Users will be required to dial all 10 digits of the phone number.  If they call the number using only 5 digits, they will hear a ‘your call cannot be completed’ message. BCT users will be able to dial both Bell Centrex and BCT phone numbers using only 5 digits.

Circumstances under which 5 digit dialling will and will not work:

Note:  BCT users will not have to dial 9 before dialling a 10 digit phone number.

Any phone number that does not start with 416-978- or 416-946- will require you to dial all 10 digits.  That has always been the case and will continue to be the case.

For more information on the VoIP project or any other Telecommunications-related issues, please visit the Telecom website:  http://telecommunications.utoronto.ca

We will be updating the website with more information about the VoIP migration project on a regular basis, so please check back frequently. Please contact us if you have any questions.